Tomasini - Fine Linens

Tomasini Fine Linens

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Q: What does custom design mean?
A: This means that our customers can create their own original designs, within our product line. Or, they can select collections from our catalog and simply instruct us with their specifications (ie: size, lengths, etc) for their bedding. Our vast collections of luxury fabrics make this easy and enjoyable for our customers. Our design staff is pleased to assist our customers.

Q: Does Tomasini accept C.O.M (the Customer’s Own Material)?
A: Yes, however, it is rarely necessary with our extensive fabric collection. If it is necessary, the customer will be advised of the yardage requirement and shipping & labeling instructions at the time of ordering.

Q: What is the recommended cleaning process?
A: Each of our pillows have a hidden zipper, which allows the customer to remove the pillow form, and clean the cover. Some of our fabrics are washable, but for the most part, dry cleaning is recommended. Our customer service department will advise.

Q: How long does it take to receive an order?
A: It usually takes 4 to 6 weeks to receive an order. If you are in a rush, please let us know, and we may be able to ship it even sooner.

Q: How do you ship your product?
A: Tomasini ships F.O.B. Los Angeles, CA. ALL FREIGHT CHARGES WILL BE BILLED TO THE CUSTOMER. Tomasini prefers U.P.S pre-paid shipping arrangements, unless otherwise requested by the customer.

Q: What is your return policy?
A: Return Authorization: If a product is received which does not meet expectations, our Customer Service Department must be contacted within five business days. At that time, you may request a Return Authorization number. RETURNED GOODS THAT ARRIVE WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED. This is the only means to receive a Credit Authorization – all customers are responsible for the full invoice amount, unless otherwise notified by Customer Service.

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